Return Policy

At Glow & Grow, customer satisfaction is important to us. This Return Policy explains the conditions under which returns and refunds may be accepted for purchases made through our website.

Business Information

Legal Name: GLOWNDGROW (PRIVATE) LIMITED
Address: 2nd Floor, Pak Tower 3, New City Phase II, Wah Cantt, Taxila, Rawalpindi, Pakistan
Email: glowndgrow7@gmail.com

Eligibility for Returns

We accept return requests only if:

• The product is damaged, defective, or incorrect upon delivery
• The request is made within 7 days of receiving the order
• The item is unused and in its original packaging

Returns requested after this period may not be accepted.

Non-Returnable Items

• Products damaged due to misuse or improper handling
• Items without original packaging
• Used or altered products
• Any product marked as non-returnable

How to Request a Return

• Email us with your order number
• Attach clear images of the product
• Briefly explain the issue

Our support team will review and guide you further.

Return Shipping

• Customers may bear shipping costs unless the item is defective or incorrect
• Use a trackable courier service
• We are not responsible for lost return shipments

Refund Process

• Refunds are processed within 7–10 business days after inspection
• Issued via original payment method (if applicable)
• Shipping charges are non-refundable unless the error is ours

Order Cancellations

• Orders can only be cancelled before dispatch.
• Damaged or Missing Items
• Report within 48 hours with photos and order details.

Responsibility & Fair Use

We reserve the right to decline requests that do not meet policy conditions or show abusive behavior.

Policy Updates

We may update this policy anytime. Changes will be posted on this page.